Will Support for Epicor Ever Die?

In place in which we have allowing us to not get into those kind of situations that’s a bee is on the client support site which you raise which is a very valid point so it miles today we are supporting  by seven secondly we have put in local resources so that.

we can match and they’re always closer to the customer which is where in in major centers we’ve put in our resources which provide support so that there is always face the client loves to see a face although today everything you can do through remote but once in awhile he would like to interact so at in all major locations we put in our resources who actually Prairie present us and they provide level one support so.

this is how we kind of or basically try to tackle this issue and you’ve raised a very valid issue and support for epicor which is what most of the clients do struggle but usually most of our clients has had a very great experience with us or they’re not too many platforms for us to get exposed to that so that is surely a challenge to reach out and that in fact pushes our costs up so.

if you look at a sales cost for any product organization is extremely high because you targeting a very specialized vertical sales cost is extremely high and which is where if we kind of collaborate together it will bring down our sales costs dramatically or.

there are a lot of ways to do that so your sales costs come down it will be benefit to a customers or our margins o up which you can invest back into R&D so in fact it’s it’s it’s a benefit to the entire community if we collaborate because.

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